INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We take pride in offering our customers accurate and high-quality product images that closely resemble the actual product, but slight differences may occur due to lighting, color variation, and monitor settings. Please read the product description and reviews before purchasing. If you receive a product that doesn't match the image or description, contact our customer service for assistance. We're committed to resolving issues promptly and professionally.

How long does it take for my order to be delivered?

Delivery times vary by product and location. Orders usually ship within 1-2 business days and take 3-7 business days to deliver within Pakistan. Weekends and holidays may delay processing and shipping. Some products may have longer delivery times due to availability. You'll receive a tracking number once your order ships. Contact customer service with any questions.

What is your return policy?

We want you to be completely satisfied with your purchase, and we understand that sometimes you may need to return an item. We offer a 7-day return policy for most products, meaning that you can return your item within 7 days of receiving it for a refund or exchange. However, please note that some products may have different return policies, which will be clearly stated in the product description. To be eligible for a return, the item must be unused and in its original packaging, with any tags or labels still attached. Shipping costs are non-refundable, and the customer is responsible for return shipping fees, unless the item was received damaged or defective. Please contact our customer service to initiate a return, and we will guide you through the process.

How often do you restock your products?

We restock our products on a regular basis, but the frequency varies depending on popularity and availability from our suppliers. You can sign up for a notification on the product page to be notified when a product becomes available again. If you have any questions about a specific product's restocking timeline, please contact our customer service.

What happens if my package is lost or damaged during shipping?

If your package is lost or damaged during shipping, please contact our customer service immediately. We will work with you to resolve the issue and ensure a timely delivery of your order. Depending on the circumstances, we may offer a replacement or refund. In some cases, we may need to file a claim with the shipping carrier, which can take time. We appreciate your understanding and patience, and strive to provide a positive shopping experience for all customers.

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